Troubleshooting
Diagnose and resolve common issues: device offline, sensors not reporting, deploy failures, and OTA update problems on your Pi.
Device Offline
Diagnose and resolve connectivity issues when your Raspberry Pi stops communicating with the cloud.
Sensor Not Reporting
Troubleshoot sensors that show no data or stale readings on the dashboard.
Deploy Failures
Resolve flow deployment failures including timeout, invalid flow, and Node-RED errors.
OTA Update Issues
Troubleshoot over-the-air agent update failures on your Raspberry Pi.
Common Errors
Quick reference for common error messages and their solutions across the LoopString platform.
Tailscale and Remote Access
Diagnose and resolve Tailscale tunnel issues, remote access failures, hostname mismatches, and auth key problems for LoopString Pi devices.
Billing and Payment Issues
Resolve common billing and payment problems including failed payments, subscription tier not updating, missing paid features, annual vs monthly billing confusion, and cancellation questions.
Permission and Access Errors
Troubleshoot Permission Denied errors and role-based access control issues. Covers what each role can do, how to verify your current role, and how to request elevated access.